Contact Us

Contact Us
Need to contact us? No problem. Just use the guidelines below to help us respond to you more quickly.

Customer Support
If you have a question about or a problem with the site, please visit our help section. This is often the fastest way to find the answer to common questions.

Phone
To order by phone, call Merz Apothecary, our retail store:
800.252.0275 (9AM - 6PM CST, Monday - Saturday)

Fax
To reach us by fax:
773.989.8108
To place an order by fax, please use our printable order form.

Email
We answer customer email Monday thru Friday, 9AM - 6PM CST. We generally respond within a few hours during those times. Email sent outside of those hours will be responded to the following business day.

Mail
Merz Apothecary
4716 N. Lincoln Avenue
Chicago, IL 60625