Merz Apothecary is a 143-year-old retail pharmacy and boutique in Chicago, Illinois that specializes in selling unique, natural, and hard-to-find health and personal care products from around the world. At Merz Apothecary, we are persistent in delivering top quality products to our customers. If you are dedicated, enjoy inspiring others, and want to share your enthusiasm for a modern apothecary, there’s never been a more exciting time to join us! Being part of our journey today quite simply means shaping the future of our business. We offer great benefits including competitive wages, schedules that fit your life, and a substantial in-store discount for all employees.

 

Full-Time Retail Sales Associate 

Location: Merz Apothecary | Downtown

  • Do you have an interest in natural health, personal care, herbs, supplements, homeopathy, beauty or skincare?
  • Do you connect well with people?
  • Do you speak passionately about the products you sell?
  • Do you enjoy learning new skills and information?
  • Do you like working one-on-one with customers and developing client relationships?

Merz Apothecary is a family-owned business dedicated to creating a memorable and rewarding experience for customers AND employees. Our 144-year-old business is focused on natural health, personal care, and beauty.

We are looking for a full-time Sales Associate to join our downtown location on the lower level of the Palmer House Hilton Hotel.

Position Summary

The Sales Associate works closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. The Sales Associate stays up-to-date with product information and maintains our store’s high standards for visual appearance.

Essential Functions/Responsibilities

  • Welcome customers to the store and answer their questions
  • Assess customers needs and provide assistance and information on product features
  • Actively seek out customers in store
  • Ensure high customer satisfaction through gracious service
  • Follow and achieve sales goals
  • Maintain store, ensuring shelves are stocked and in presentable condition
  • Remain knowledgeable on products offered
  • Process purchases and handle returns
  • Collaborate with co-workers to ensure proper customer service
    Build productive trusting relationships with customers

Competencies

  • Excellent customer service skills and the desire to connect with people
  • Strong communication and listening skills
  • A friendly and energetic personality with a customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Ability to speak honestly and passionately about the products we sell
  • Attention to detail
  • Excellent team and collaboration skills
  • Availability to work flexible shifts

Experience and Education

  • Experience or interest in natural health, personal care, herbs, supplements, homeopathy, beauty or skincare
  • Established retail sales and customer service experience
  • High school diploma or GED diploma
  • Proficiency in English
  • Fluency in German, Romanian, Polish, Serbo-Croatian, or other second languages a plus.

The position is for 40 hours a week. We offer a competitive salary based on experience with excellent benefits, 401k profit-sharing, and an incentive plan.

To Apply: If interested in this position, please email your resume along with a cover letter or introductory email to hr@merzapothecary.com. Resumes sent without an introduction WILL NOT be considered. Please include any schedule limitations. Must have excellent references.

 

Receiving & Shipping Warehouse Associate

Location: Merz Apothecary | Lincoln Square

We're a leading Chicago natural health and beauty retailer with a robust e-commerce business looking for a packing and shipping associate for our web and phone orders.

Responsibilities/Requirements:

  • The right candidate must be efficient, self-motivated, trustworthy and detail-oriented.

  • The ability to work quickly with a team to meet daily deadlines for carrier pickups is required, as well as some familiarity with computers, as you will be using UPS and USPS shipping software.

  • The position also entails some warehouse duties and loading and unloading of shipments from trucks. Some weekend work will be required.

  • Reliability and positive energy are a must!

To Apply: If interested in this position, please email your resume along with a cover letter or introductory email to jobs-lincoln@merzapothecary.com. Resumes sent without an introduction WILL NOT be considered. Please include any schedule limitations (which days you are available). Must have excellent references.

 

Herbal and Natural Health Sales Associate

Location: Merz Apothecary | Lincoln Square

Merz is seeking an Herbal and Natural Health Sales Associate to work closely with customers to listen to their needs, answer their questions about our products, and recommend the right solutions. Our ideal candidate has an herbalist certification or has demonstrated significant knowledge concerning herbs and/or supplements for the maintenance of health. The position works closely with our pharmacist and the rest of our store team to provide excellent customer service, while consistently meeting the store’s sales goals.

Responsibilities:

  • Serve as a key resource to customers on herbs, supplements, and/or natural health protocols
  • Provide consultative customer service to access customer needs and make appropriate product recommendations
  • Build knowledge of products and brands offered in our assortment
  • Build productive trusting relationships with customers
  • Ensure shelves and displays are stocked and maintained in presentable condition
  • Process POS (point of sale) purchases at the register
  • Help maintain inventory control and a proper assortment of product offerings
  • Work with the team to suggest ways to improve sales

Requirements:

  • Certification in herbalism or significant natural health knowledge based on experience
  • Strong communication, listening skills, and interpersonal skills, including the ability to ask probing questions, understand concerns, and overcome challenges
  • Excellent customer service experience
  • Desire and ability to connect with people
  • A friendly and energetic personality
  • Attention to detail
  • Excellent team and collaboration skills
  • Availability to work flexible shifts, Saturdays

Experience and Education:

  • Experience in a natural health or homeopathic environment
  • Established retail sales and customer service experience
  • High school diploma or GED diploma
  • Proficiency in English
  • Fluency in German, Romanian, Polish, Serbo-Croatian, or other second languages a plus

To Apply: If interested in this position, please email your resume along with a cover letter or introductory email to jobs-lincoln@merzapothecary.com. Resumes sent without an introduction WILL NOT be considered. Please include any schedule limitations (which days you are available). Must have excellent references.

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