Contact Us

Contact Us


Contact Us
Need to contact us? No problem. Just use the guidelines below to help us respond to you more quickly.

Customer Support
If you have a question about or a problem with the site, please visit our help section. This is often the fastest way to find the answer to common questions.

To order by phone, call Merz Apothecary, our retail store:
800.252.0275 (9AM - 6PM CST, Monday - Saturday)

To reach us by fax:  773.989.8108
To place an order by fax, please add all the items you want to purchase to the shopping bag, then scroll down and hit the 'order by fax' button on the lower right hand side of the screen. All of your items will be transferred to the sheet. Just print it out and fax it over. 

We answer customer email Monday thru Friday, 9AM - 6PM CST. We generally respond within a few hours during those times. Email sent outside of those hours will be responded to the following business day. Simply fill in the form to the right, or reach us at

Merz Apothecary
4716 N. Lincoln Avenue
Chicago, IL 60625

Required Item Name:
Required Item Email:
Required Item Comment:
Required Item Contact Topic: