Many questions can be answered on our FAQ page. This is often the fastest way to find the answer to common questions.

Need to contact us? No problem! Just use the guidelines below to help us respond to you faster. 


To order by phone or to call Merz Apothecary, our retail store, call us at:
(773) 989-0900 (10AM - 6PM CST, Monday through Saturday)


We answer our customer service email Monday through Friday, 10AM to 6PM CST. We generally respond within a few hours during those times. Emails sent outside of those hours will be responded to the following business day. Simply fill in the form to the right or reach us at


Our Customer Service team is available to Chat Monday through Friday, 10AM to 6PM CST. Click on the Chat icon on the bottom right of this screen to get started! 

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Our Locations

Merz Apothecary 
4716 North Lincoln Avenue
Chicago, IL 60625

The Shops at Merz
4718 North Lincoln Avenue
Chicago, IL 60625