Please use our contact us page to reach us by phone or email. If you live in or are visiting Chicago, please come visit our brick-and-mortar location Merz Apothecary in the Lincoln Square neighborhood and come say hi!
What should I do if I forgot my password?
Go to the My Account icon in the upper right corner of the page. You will be prompted to login. Click on Forgot password? and follow the prompts. We will email your password to you (assuming you entered the same email address that you used to create your Smallflower account). Please add “smallflower.com” to your address book or to your trusted senders list in your email program to ensure our emails reach your inbox.
What are your shipping costs?
Our shipping and handling costs are listed below. Orders are generally processed within 1 to 2 business days depending on when they are received. Economy Shipping usually takes between 3 to 6 business days and Standard Shipping takes between 2 to 5 business days after order processing. Keep in mind that these time frames are estimates based on order processing and shipping. If your order is urgent or if you need to confirm the date an item will be shipped, please contact us.
Economy Shipping – Free Economy Shipping on orders $75.00 and Over (UPS SurePost)
Orders Under $75 – $6.95 Flat Rate Economy Shipping (UPS SurePost)
Standard Shipping – $8.95 Flat Rate Standard Shipping (UPS Ground or Priority Mail based on weight and destination)
UPS 2nd Day Air & Next Day Air – We are happy to offer expedited shipping rates that are lower than standard published UPS rates! Rates are based on weight and destination.
What is your return policy?
All returns must be authorized in advance. Smallflower accepts returns on unopened, unused products for 30 days after the order is received. To receive an authorization, please contact us with your name, order number and the reason for the return, and we will email you return instructions. If the product being returned has been used or opened, please be detailed when you give the reason for the return. We will try to accommodate return requests, but we reserve the right to deny returns on opened and used products, especially those that have not been authorized in advance. The customer must cover the cost of return shipping for all returns that are not the result of errors by Smallflower. For safety reasons we do not accept returns on homeopathic medicines. For health and sanitary reasons, we do not accept returns on hair brushes, toothbrushes, shaving brushes, shaving tools or manicure/pedicure tools, even if they are not used.
Is Smallflower.com a secure website?
We realize that by shopping with us, you trust us with your personal information. We use industry-standard Secure Sockets Layer ("SSL") authentication to ensure the confidentiality of online purchases at Smallflower. This encryption standard helps protect third parties from intercepting your vital personal information. We will never display your full credit card number; only the last 4 digits for identification purposes. Our site is McAfee Certified as a safe place to shop and we are scanned on a daily basis. We feel confident that we provide a very strong level of security. Nevertheless, because we cannot control the potential unlawful activities of third parties, information is transmitted at your own risk.
Smallflower is committed to keeping your personal information private and secure. We collect information about you as part of the registration and ordering process. You may choose not to share this information with us, but that might result in an inability to use our services. Smallflower does not share your personal information with any third party other than those required to fulfill your order (e.g. merchant bank for credit card charging; UPS for order delivery). In such cases we disclose only enough information to perform the necessary services, and the third parties are prohibited from using or revealing your personal information for other purposes.
Smallflower may use your email address or phone number to contact you about your order if we have questions or problems. If you have not opted out of our email newsletter you may also receive that on occasion, but it will always contain an easy way for you to unsubscribe. Our goal is to give you only the information that you want.
Can I place an international order?
Please use our contact us page to reach us by phone or email. If you live in or are visiting Chicago, please refer to our list of brick-and-mortar locations and come say hi!
What is Proposition 65?
We are required by law to Apply Proposition 65 labels to products containing certain chemicals, substances known to the State of California to cause birth defects or other reproductive harm. California law requires this warning to be given to customers in the State of California. For more information, visit www.P65Warnings.ca.gov.