Shipping Policy

Order Processing

• Processing time: 2–3 business days (often faster).
• Shipping department hours: Monday–Friday. Closed Saturdays, Sundays, and U.S. holidays.
• Urgent orders or shipping date confirmations: Call 773-989-0900 

Shipping Methods (Domestic)

Free Economy Shipping

• Cost: Free
• Eligibility: Order subtotal of $95 or more (after discounts, before taxes), shipping to one of the lower 48 U.S. states. Not available for Alaska or Hawaii.
• Carrier: Most economical carrier for the destination.
• Estimated delivery: 5–10 business days after shipment.
• Guaranteed: No.

Economy Shipping

• Cost: Calculated at checkout.
• Eligibility: All U.S. destinations.
• Carrier: Most economical carrier for the destination.
• Estimated delivery: 5–10 business days after shipment.
• Guaranteed: No.
• Note: Not recommended for urgent orders.

UPS Ground

• Cost: Varies by weight and destination.
• Estimated delivery: 2–7 business days after shipment, depending on destination.
• Order cutoff: None specific (subject to standard 2–3 business day processing time).
• Pickup/delivery days: Monday–Friday only. No Saturday, Sunday, or holiday service.
• Guaranteed: No. Not refundable if delayed.

UPS 2nd Day Air

• Cost: Calculated at checkout.
• Estimated delivery: 2 business days after shipment.
• Order cutoff: 12:00 p.m. CST, Monday–Friday. Orders placed after the cutoff ship the next business day.
• Pickup/delivery days: Monday–Friday only. No Saturday, Sunday, or holiday service.
• Guaranteed: No. Not refundable if delayed.

UPS Next Day Air

• Cost: Calculated at checkout.
• Estimated delivery: 1 business day after shipment.
• Order cutoff: 12:00 p.m. CST, Monday–Friday. Orders placed after the cutoff ship the next business day.
• Pickup/delivery days: Monday–Friday only. No Saturday, Sunday, or holiday service.
• Guaranteed: Yes. If the package does not arrive on the scheduled business day, the shipping cost is refundable.
• Example: A Next Day Air order placed on Friday before 12:00 p.m. CST ships Friday and arrives Monday (or the next business day if Monday is a holiday).

Recommended Holiday Shipping Deadlines

For delivery by December 24, please place your order by 12 pm CT on these dates:

• Economy: Saturday, December 12
• UPS Ground: Tuesday, December 15
• UPS 2nd Day Air: Saturday, December 19
• UPS Next Day Air: Monday, December 21

UPS Next Day Air is our only guaranteed delivery method. If you’re cutting it close, it’s the safest choice. Orders placed after these dates will still ship, but may arrive after the holiday. Need help? Call us at 773-989-0900.

International Shipping

• Countries served: Canada, Australia, New Zealand. Additional countries coming soon.
• Duties and taxes: All international orders are shipped DDP (Delivered Duty Paid). Applicable duties and taxes are collected at checkout. No additional charges at delivery.
• Estimated delivery: No guaranteed delivery time. Currently experiencing delays.

Shipping Package Protection

• What it covers: Packages that are lost, stolen, or damaged in transit.
• What happens if a covered issue occurs: Smallflower reships or refunds the order. We handle the claim on your behalf — no action required from you.
• Default: Selected at checkout.
• If you opt out (deselect at checkout): Smallflower is not liable for lost, stolen, or damaged packages. You are responsible for filing any carrier claim yourself.

Quick Reference

Method	Cutoff	Est. Delivery	Guaranteed
Free Economy ($95+, lower 48)	None	5–10 business days	No
Economy	None	5–10 business days	No
UPS Ground	None	2–7 business days	No
UPS 2nd Day Air	12:00 p.m. CST, Mon–Fri	2 business days	No
UPS Next Day Air	12:00 p.m. CST, Mon–Fri	1 business day	Yes (shipping cost refundable)

 

All delivery estimates are in addition to the 2–3 business day processing time. Carriers do not pick up or deliver on Saturdays, Sundays, or holidays.