Contact Us

Contact Us

Need to contact us? No problem! Just use the guidelines below to help us respond to you faster.

Customer Support

If you have a question about the site or you would like to report an issue, please visit our FAQ page. This is often the fastest way to find the answer to common questions.


To order by phone or to call Merz Apothecary, our retail store, call us at:
1-800-252-0275 (10AM - 5PM CST, Monday through Saturday)


To reach us by fax, our number is: (773) 989-8108
To place an order by fax, please add all the items you want to purchase to your cart, then scroll down and hit the "Order by Fax" button on the lower right hand side of the screen. All of your items will be transferred to the sheet. Just print it out and fax it over!


We answer our customer service email Monday through Friday, 10AM to 5PM CST. We generally respond within a few hours during those times. Emails sent outside of those hours will be responded to the following business day. Simply fill in the form to the right or reach us at

Our Locations

Merz Apothecary 
4716 North Lincoln Avenue
Chicago, IL 60625

Merz Downtown
17 East Monroe Street
Chicago, IL 60603

The Shops at Merz
4718 North Lincoln Avenue
Chicago, IL 60625

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